RCM OUTSOURCING JOURNAL
Ideas for a more connected workday.
Practical perspectives on revenue cycle operations, technology, and better handoffs.
2023–September 2026 topic archive · These articles were prepared on September 22, 2026. Archive dates organize this collection and do not imply earlier publication.
2026
Delivery models ·
Combine automation and services deliberately
Ask which steps are automated, which are reviewed, and which are performed manually.
Read article ↗Continuity ·
Design the exit before the engagement begins
Clarify how open tasks are returned, what data is supplied, and who supports the transition.
Read article ↗2025
Partner management ·
Use joint reviews to resolve recurring blockers
Group blockers by cause and trace a few examples across the organizational boundary.
Read article ↗Commercial planning ·
Compare outsourcing fees on a common workload
Provide the same workload assumptions to each provider and ask them to identify deviations.
Read article ↗2024
Onboarding ·
Plan access before the transition date
Document the required systems and roles, then coordinate approval through your organization’s established process.
Read article ↗Quality ·
Ask about quality review, not just volume
Ask how work is sampled, reviewed, corrected, and reported.
Read article ↗Operating model ·
Keep an internal owner after outsourcing
Name an internal owner for the relationship and identify the operational roles that remain involved.
Read article ↗2023
Accountability ·
Make service levels meaningful
Specify the measurement window, exclusions, source data, and review process.
Read article ↗Transition planning ·
Separate backlog work from ongoing operations
Define backlog and new work separately, including the starting inventory and rules for prioritization.
Read article ↗Outsourcing ·
Write an outsourcing scope people can operate
Define tasks, queues, systems, and completion criteria in operational language.
Read article ↗