The everyday problem
A partner may use automation for some tasks and people for others. The label alone does not show how work is reviewed or who handles exceptions. The useful question is how the combined process operates under the conditions your team actually faces.
A practical approach
Ask which steps are automated, which are reviewed, and which are performed manually. Understand the escalation path when automation cannot continue. Evaluate the complete outcome and internal effort rather than treating the presence of AI as evidence of operational fit.
Try this with your team
Map a proposed service into automated, reviewed, and manual steps. Confirm the owner and completion criteria at every boundary.