Normalize the scope
Ask each provider to price the same responsibilities and estimated volume. Understand whether fees are fixed, transaction-based, collections-based, or a combination. Clarify how unusual cases, rework, and changes in volume affect the proposal.
Surface the exclusions
Request a list of onboarding charges, minimum fees, technology costs, and activities outside the standard service. Ask about internal staffing needs and implementation time. An attractive rate can cover a narrower set of tasks than your team expects.
Review the exit plan
Understand notice periods, data return, access removal, and transition support. Agree on what happens to open work when the engagement ends. Keep a written record of responsibilities rather than relying on sales conversations alone.